VVS Jewelry Co. — Our Promise & Policies

Luxury, made transparent. 

How we care for you and your jewelry—before, during, and long after your purchase.

Craft & Made-to-Order

  • Most pieces are crafted to order by our expert jewelers, informed by four generations of know-how.
  • Typical lead time: 6–8 weeks for custom pieces. Rush options available.

Lifetime Warranty & Care

  • Lifetime Manufacturing Warranty on engagement rings and wedding bands; 2-year warranty on other fine jewelry against manufacturing defects.
  • Lifetime complimentary care: in-store cleaning, inspection, and prong checks to keep your piece secure and sparkling.

Resizing

  • One complimentary resize within 12 months of delivery (standard designs; within feasible size range).
  • Certain styles (e.g., full-eternity, intricate pavé) may require a remake or fee—your consultant will advise up front.

Repairs (Profit-Free)

  • If something happens outside warranty (snagged prong, accidental damage), we repair at profit-free pricing—you cover jeweller labor/materials only.
  • We’ll provide an estimate before work begins; insured shipping available.

Returns & Exchanges

  • Custom/made-to-order pieces: final sale (covered by our warranty).
  • Ready-to-ship pieces: 7-day window for exchange or store credit if unworn and in original condition.
  • Earrings are final sale for hygiene.
  • All returns/exchanges require prior authorization so we can ensure insured handling.

Shipping & Insurance

  • Fully insured shipping with adult signature on delivery.
  • Complimentary domestic shipping on most orders; upgraded service available.
  • International orders ship insured; duties & taxes vary by country—we’ll quote clearly in your invoice and can arrange DDP (duty paid) to select destinations.

Transparent Pricing (No Gimmicks)

  • We don’t inflate prices to run fake “sales.”
  • You’ll receive a clear, itemized quotation that reflects real craftsmanship and materials—no pressure, no surprises.
  • From time to time, we feature genuine specials on one-of-a-kind pieces.

Diamond & Gemstone Disclosure

  • We offer both natural and lab-grown diamonds, plus select lab gemstones.
  • Every center stone is fully disclosed (origin, growth method for lab stones) and matched with reputable certification (e.g., GIA/IGI where applicable).

Payment & Security

  • Payments accepted via Zelle, Cash, Stripe, or Bank Wire.
  • For custom orders, a deposit starts production; balance due prior to shipment/collection.

Appointments (In-Person or Virtual)

  • Private, by-appointment consultations in our San Jose showroom or virtually.
  • Bring inspiration—your consultant will craft a design, timeline, and quote on the spot.

Fine Print 
Specific eligibility, timelines, and coverage details are confirmed on your invoice and order documents. Natural materials may show unique characteristics; small variations are normal in handcrafted work. If anything isn’t crystal-clear, we’ll explain it before you buy.

Book a Private Consultation
vvsjewelco.com • Instagram: @vvsjewelco • Email: hello@vvsjewelco.com

Effective: November 2025 — subject to update as we improve our service.