FAQ

How does the process for custom orders work? 

Check out our process here!

 

Can I come for an in person appointment? 

We can accommodate in person appointments in our San Jose showroom. We always start the process with an initial phone consultation to understand your preferences. Schedule a call here!

 

How long does the process take? 

Depending on the complexity of your piece, it can take anywhere from 4-8 weeks! Schedule a call with us to find out more!

 

Where are you based? 

We’re based in San Jose, California!

 

Do you work with people across the country or world?

Absolutely! Our remote process enables us to collaborate with clients from all over the country and around the globe. No matter where you're located, we're able to work with you seamlessly.

 

 

Diamonds & Gemstones 

Are your diamonds natural? 

Yes! All of the diamonds in our collection are 100% natural, untreated, GIA certified diamonds. We do also offer lab grown diamonds, and each product will specify if they are lab grown! You can always shoot us a DM on Instagram if you have any questions.

 

Are your natural diamonds GIA certified?

Always! Every natural diamond we offer is certified by the Gemological Institute of America (GIA), and we provide this certification with each of our engagement rings.

 

Do work with or sell lab grown diamonds?

Absolutely, we do accommodate lab-grown diamonds, but exclusively for custom orders tailored to your preferences. Please note, our existing jewelry collection features only natural diamonds.

 

Ring Design

What metals do you work with?

We exclusively work with pure 24K gold, 18K and 14K gold in white, yellow, and rose gold, as well as platinum.

 

What options do I have? 

When it comes to custom ring designs, the sky's the limit! From side stones and solitaires to pave settings and beyond, we're equipped to bring any design you envision to life. Your dream is our blueprint!

 

What if I don't know the finger size? 

No problem! We offer a ring sizer here!

 

Can I show you photos of example rings?

Absolutely! If you've come across photos of rings that have caught your eye, we'd love to see them. These images can serve as inspiration in crafting your custom ring.

  

Shipping

How do you ship the ring?

We ship FedEx priority overnight fully insured in a discreet, unmarked box.

 

Is the package insured? 

Yes! Your package is fully insured during transit.

 

Do I need to sign for it?

Definitely! Your ring will require a signature upon delivery. 

 

Does it come with a ring box or do I have to get my own? 

No need to worry about packaging, your ring will be delivered in an elegant redwood ring box!

 

Where can I ship my ring to?

We offer flexible delivery options for your convenience. You can choose to have your package shipped to a residential or office location where an adult can sign for it, or opt for pickup at a nearby FedEx facility.